What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover & PayPal.
Do you charge sales tax?
All online orders shipping to Houston will have sales tax of your appropriate county that you reside applied at checkout.
When will you ship my order?
We generally ship your order within 5 - 7 business days (Monday-Friday until 4pm) of order placement. Orders placed on Fridays after 4pm, Saturdays and Sundays will ship on the following Monday. Please be aware that the shipping time starts after your order has been processed by our team and dropped at the local USPS office. Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be greater than 48 hours.
Can I track my shipment?
Yes. As soon as your order has been processed and shipped you will receive a shipping confirmation email with tracking information included. It may end up in a spam folder, so check there if you don't receive it in a timely manner.
Do you offer expedited shipping?
We apologize, but we do not currently offer expedited shipping at this time. All orders are shipped via USPS First Class or Priority Mail.
Do you ship internationally?
We gladly ship to most countries outside of the United States. Be aware that shipping times will not be the same as they are domestically.
What is your return policy?
Returns and exchanges on unworn and unwashed items may be made within 30 days of your purchase. Please completely fill out the Return / Exchange form, which can be downloaded here. Please be aware that items may be out of stock when making an exchange, so please fill in alternative options. If we are unable to process your exchange we will refund you for the item. Please note that we do not reimburse any additional shipping costs you may incur when returning or exchanging items, unless it is our mistake in shipping the wrong size or item. We do not charge to ship an item back to you when making an exchange. Please double check your size on our website size chart.
Returning or Exchanging Merchandise:
1. Fill out Return / Exchange form
2. Send Returns / Exchanges to:
1565 Poplar Lane
Painesville, OH 44077
Can I return /exchange sale items?
We are sorry, but we cannot offer returns or exchanges on sale items. All sales are final.
The post office says my order has been delivered, but there's no package! Help!
Please email us so that we can investigate. email@example.com
How do your shirts fit?
Most of our garments fit a little snug to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, we recommend you order one size up. Please check the size chart located on our website to find more info on sizing. We print our shirts locally on American Apparel® and Bella® blank goods. Material information can be found on the product pages. If you have questions about sizing issues, please feel free to contact us for sizes you do not see in our inventory.
The item / size I ordered is out of stock?
No worries, we will still send you order! We will be reprinting items / sizes on a regular basis as we run out. If we happen to be out of an item at the time you order, we will ship your order as soon as our stock is refilled. The entire printing process takes a couple of weeks so please be patient. If you would like a notification when we get your item back in stock please complete our contact form under the information section of our website.
Do you carry sizes larger than 2XL?
We understand that people come in all shapes and sizes. We wish we could carry all sizes but we are still a small company and only have so much space in our warehouse. We currently carry men's sizes XS-2XL and womens sizes S-XL in most products. We are a small boutique company and at this time we do not manufacture our garments and like most companies like ours we are tied to blank t-shirt distributors/wholesalers and the sizes and colors they provide. We can offer larger sizes via special order.
If you would like to make a special order for a particular size, please email firstname.lastname@example.org with the product(s) and size that you would like to order. Please note that we will print your order when we reprint the item needed. It may take a few weeks to receive your order depending on our printing schedule and our current inventory need. We ask you for your patience.
Will my new shirts shrink after I wash them?
We print our designs on a variety of materials ranging from 100% Cotton, 50/50 polyester/cotton blend and 50/25/25 (50% Polyester / 25% Cotton / 25% Rayon) construction. We do not offer preshrunk items. We recommend washing in cool water and hang dry. If you do not wish to hang dry, you can tumble dry on low to help prevent shrinkage.
Do you wholesale?
We do not currently have a wholesale program setup. That being said, we are always looking for new opportunities. If you are interested in setting up a wholesale account and carrying our merchandise in your store please send an email to email@example.com. Make sure to include a copy of your state Resale Certificate and links to your website and social media outlets (Facebook, Twitter, Tumblr, etc). We will review your information then reach out to you directly to discuss further.
Can I pick up my order from your shipping warehouse?
Unfortunately we do not offer warehouse pick up at this time.
You sent me the wrong item, the wrong size, or forgot an item!
We are truly sorry for our mistake! While we try to get things right, we do make mistakes from time to time. Please email us and we will fix the problem for you.
Do you offer custom services? Design or screen printing?
We currently do not offer custom screen printing services. We print our products through locally owned screen print shops.
Do you have a website?
Our website is www.htownclothingco.com. You are on it. Welcome. Be sure to spread the word!